Amazon Data Centers, A New Web Service Force?

On Amazon.com web services blog, there is a graph of bandwidth consumed by AWS vs. Amazon's web sites.

Lots of Bits

In January of 2008 we announced that the Amazon Web Services now consume more bandwidth than do the entire global network of Amazon.com retail sites.

Amazon.com CEO Jeff Bezos has been showing a chart of the relative bandwidth usage and I just received permission to post it here:

Aws_bandwidth

 

Amazon's Web Services growth has created a new force in online services. And Amazon's secret to its success may be its customer service focus.  Amazon is like a Nordstrom style retailer in that the customer is right.  How else can you explain amazon's rapid growth vs. the competition.