It is funny to watch so many people think fixing the Obamacare/healthcare.gov website is a technical issue where resources can be sent in to repair the site. Some do discuss the fix is not easy like Politico’s post.
“We would have done this” for a fraction of the price, “and it would have been working perfectly,” Marc Benioff, founder and CEO of Bay Area global cloud provider Salesforce.com, said in an interview. “But we were turned away.”
The lack of functionality for Obamacare is not anything new for a government IT project. You then wait for the next budget cycle and get more money to fix things.
There are some projects that work well in government IT, and this is why the process continues. Standardize on one methodology that applies to all government projects, all employees, and all citizens. Collect all requirements, and use these requirements to increase the complexity and budget of the project. And, this is where the conflicts start to happen between those who understand how software should work vs. those who don’t.
Fixing Obamacare will change how the profit is made and who is in control of the project. Once there are new rules for where the money is to be made and who is in control, then Obamacare will work in a new way. Will this fix things for end users. Not necessarily.