Leave it to the TSA to frustrate all users of Pre TSA, those who are registered pre TSA like myself and people they try to introduce Pre TSA to. It used to be I could get through pre TSA in less than 5 minutes. Now it can be 10-15 minutes because the TSA let’s people they think should try pre TSA give it try. WSJ article writes on this problem so let’s just point to the same things the do.
First WSJ says there is a problem. Yep.
Trouble Selling Fliers on the Fast Airport Security Line
TSA Precheck program is stirring traveler confusion, aggravation
TSA is trying to get more people to sign up.
Trying to hook new enrollees, TSA has been funneling regular travelers into Precheck lanes for a sample of swifter security. Some of the newbies get confused, however, and end up clogging the expedited lanes, angering Precheck veterans. And some regular travelers are getting the free perk so often they conclude they are already in the program and don't need to enroll.
The WSJ asked an Operations Management professor for comments.
"It used to be great, but recently the Precheck lines have been the slowest of all the lines," said Fred Van Bennekom, who teaches operations management at Northeastern University and has timed TSA lines out of curiosity. "Sometimes there's almost no one in regular lines and we're all backed up at Precheck."
The mess up starts because the TSA let’s passengers who don’t know what pre TSA is in line, and they are almost always totally confused.