AWS's unexplained reboot degrades Trust, Wake up and Focus on Improving Trust

AWS is secretive about its running of AWS.  Last night I saw that AWS was going to reboot a bunch of their EC2 instances on friday.

Yikes: Big Amazon Web Services reboot on the way Friday

 

10 HOURS AGO

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SUMMARY:

Many Amazon Web Services customers will soon be subjected to a reboot of their EC2 instances — but no one outside of AWS knows why.

This morning others in the press spread the news.

AWS users fret over downtime ahead of Amazon's massive EC2 reboot

ZDNet - ‎2 hours ago‎
Some AWS users have also expressed concern on the AWS user forum that they've been given too short notice to monitor services that may be affected during the maintenance event. Meanwhile, others have commended AWS for forcing a reboot at the ... 
 

AWS issuing 'urgent patch' to EC2 instances

Computer Business Review - ‎1 hour ago‎
AWS has said that not all instances of the impacted instance types will be rebooted. 2. If you relaunch an instance before the maintenance, you are not guaranteed to get an already-patched host." T1, T2, M2, R3, and HS1 instance types will not be affected. 
 

Cue The Cloud Naysayers--Amazon Web Services Set To Nuke Bulk Servers

Forbes - ‎9 hours ago‎
The details, according to Von Eicken, are that Amazon Web Services (AWS) notified its customers today, Sept 24, that it will be rolling out an urgent patch to all hosts causing a maintenance reboot of nearly all EC2 instances starting September 26, 2014 and ...

So what is the big deal?  There is speculation the reboot is for security issues.  Whatever is the reason Amazon is not saying now.

Does this improve or degrade trust in Amazon?  

Don’t you think the messaging would be different if Amazon focused on improving trust in its cloud?

Amazon Announces 300ppi Kindle Voyage, $199, shipping Oct 21, 2014

The Kindle is part of my regular reading and today Amazon announced the Kindle Voyage.

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I live in Seattle and have known many friends who joined Amazon.  I use amazon.com for business and home supplies with 2 day shipping with Amazon Prime.  So I am regularly on amazon.com, and saw the Voyage was available to order.  And being able to have 300ppi black and white text is so geeky for those who worked on printing technology.

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Momentum Builds for what the smart people know, Moving out of AWS Can be a good Move

AWS’s slowing growth is all over the news.  Here are two different views of what is causing the slowing growth.  

The NYtimes’s Quentin Hardy says the problem is AWS needs a bigger sales team for the business market.  

What Amazon’s service does have is a great roster of named clients, and probably lots more companies that aren’t ready to admit somebody else runs their computers. It has an enormous cloud and a technical understanding of global-scale computing that is second to none. All it needs is a bigger sales team for businesses and a way to get its checks signed faster.

Zynga and Sony moved out of AWS years ago.  

 

Lessons from Zynga & Sony on moving from Amazon AWS

 

Earlier this month Zynga announced its move from Amazon AWS to its own private Z-Cloud. Sony also started to move increasing parts of its workload from Amazon to Rackspace OpenStack.

There isn't so much in common between these different use cases, except for the fact that they may indicate the beginning of a trend (I’ll get back to that toward the end) where companies start to take more control over their cloud infrastructure.

So what really brought Zynga and Sony to make such a move?

MOZ dumped AWS.

 

Moz Dumps Amazon Web Services, Citing Expense and ‘Lacking’ Service


[Updated, 1/31/14, 12:01 pm] Seattle marketing technology company Moz had a worse-than-expected 2013 in terms of profitability and products. But what really jumped out at me in the privately held company’s startlingly frank review of the year was new CEO Sarah Bird’s blunt criticism of Amazon Web Services (AWS), which she says the company is leaving for reasons of cost, product stability, and service.

Gigaom’s Barb Darrow says the AWS problem is companies are leaving AWS, prices are dropping, and competition is intense.

First let’s start with the facts.

 AWS sales dipped this quarter. Amazon announced Thursday that for its second quarter, which ended June 30, the category that includes AWS saw a 3 percent sequential revenue slip. That “other” category — which also includes advertising services and co-branded credit card agreements — also logged 38 percent growth year over year. That sounds great until you realize year-over-year growth in the first quarter was 60 percent. There have been other slight quarterly dips in the category’s otherwise relentless rise over the past few years, but they’ve mostly happened between fourth and first quarters.

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The news is starting to leak that another company has joined the move out of AWS.

However, a source familiar with Dropbox’s current strategy said the company lately has been moving more of its IT infrastructure away from AWS and onto its own turf. There are now 10,000 servers in Dropbox facilities running loads that had been on Amazon EC2, although it’s not clear what percentage of Dropbox’s computing requirements that represents. Dropbox is currently storing data both in its own data centers and on Amazon S3 until the end of the year, this source said.

In closing Barb thinks AWS’s future has more pressure.

So as rival public cloud powers add services and cut prices, and as more customers see the benefits of hybrid as opposed to pure public cloud computing, expect the pressure on AWS to ratchet up.

AWS is in an out war with for the cloud with Google, Microsoft, and many others.  

With this news of Dropbox moving out I would not want to be an internal AWS employee.  Jeff Bezos has got to be livid.  When internal PR shows the NYTimes saying all we need is more sales people I doubt that would calm the troops.

 

AWS says Greenpeace you got the wrong rock, get a different one, this one, no, this one, no...

One of the funny words of observation I remember is Sheila Brady during the development of System 7 telling the story of how you can play with your dog and it brings you a rock.  You can tell the dog no not that rock.  Go get another one.   It gets another one.  No not that rock.  this one. no.  this one.  no.  The dog can keep this up trying to please you.  Sometimes people expect you to be like a dog.  How about if the software works this way.  No.  How about this way.  No.  This way.  No.  Can you tell me what you want?  No. I’ll tell you when I see it.

This reminds me of Amazon’s interaction with Greenpeace.  Greenpeace gives Amazon numbers on its data center carbon footprint.  No that’s not accurate.  What is wrong with the numbers.  Go get another rock and I’ll tell you if it is the right rock.  Greenpeace isn’t dumb enough to play this game and this game is getting documented.  Forbes posts on the topic.

In a statement emailed to me at my request, an AWS spokesperson agrees with Greenpeace that clean sources of energy should be a priority but says the Greenpeace analysis “misses the mark by using false assumptions on AWS operations and inaccurate data on AWS energy consumption. We provided this feedback to Greenpeace prior to publishing their report.”

The company also makes the point that the AWS Cloud reduces dependence on smaller, over-provisioned data centers that are less energy-efficient. It notes:

We work hard on our own, and together with our power providers all over the world, to offer AWS Cloud services in an environmentally friendly way in all of our regions. AWS operates efficient and highly utilized data centers across 10 different regions globally, two of which (Oregon and GovCloud Regions) use 100% carbon-free power. We like offering customers the choice of being able to run carbon-free, and we love doing it without charging a premium over other North American regions.

You could argue whether or not AWS has been as proactive as it should be about clean energy sourcing. The point is that we really can’t tell, and that is probably Greenpeace’s biggest issue.

Could Amazon tell Greenpeace how they are wrong?  Yes.  But, Amazon likes Greenpeace not knowing what the answers are.  How would you like to get a test with a C on it and nothing marked with what is wrong and only Amazon has the answers to the test.  Would you take the test again?  I don’t Greenpeace will until next year when they come up with another guess at what the carbon footprint is of Amazon’s data centers.