Telling Data Center Stories, think about the memories vs. the experience

I was talking to a data center executive yesterday about a project and he asked me do I think the project is really interesting.  We then discussed the issue of telling a good story to get people interested.

Check out this video to get some ideas on how memories and experiences are not the same.

The following text starts at 3:51.

Now, the remembering self is a storyteller. And that really starts with a basic response of our memories -- it starts immediately. We don't only tell stories when we set out to tell stories. Our memory tells us stories, that is, what we get to keep from our experiences is a story.And let me begin with one example. This is an old study. Those are actual patients undergoing a painful procedure. I won't go into detail. It's no longer painful these days, but it was painful when this study was run in the 1990s. They were asked to report on their pain every 60 seconds. And here are two patients. Those are their recordings. And you are asked, "Who of them suffered more?" And it's a very easy question. Clearly, Patient B suffered more. His colonoscopy was longer,and every minute of pain that Patient A had Patient B had and more.

But now there is another question: "How much did these patients think they suffered?" And here is a surprise: And the surprise is that Patient A had a much worse memory of the colonoscopy than Patient B. The stories of the colonoscopies were different and because a very critical part of the story is how it ends --and neither of these stories is very inspiring or great --but one of them is this distinct ... (Laughter) but one of them is distinctly worse than the other. And the one that is worse was the one where pain was at its peak at the very end. It's a bad story. How do we know that?Because we asked these people after their colonoscopy, and much later, too, "How bad was the whole thing, in total?" and it was much worse for A than for B in memory.

Where is Kevin Timmons? Cyrus One

People would regularly ask what happened to Kevin Timmons?  Thanks to Twitter you can see he is at Cyrus One as CTO.

You can run a search and see what the latest tweets are.  http://twitter.com/#!/search/kevin%20timmons

 

CYBION
Kevin Timmons Joins CyrusOne as CTO via Data Center Knowledge - CyrusOne has hired industry veteran Kevin ...
Cyber Vines
Kevin Timmons Joins CyrusOne as CTO: Timmons has led data center teams at Microsoft and Yahoo, focusing on build...
BlueSkyCloudServers
Kevin Timmons Joins CyrusOne as CTO: CyrusOne has hired industry veteran Kevin Timmons as its new chief technolo...
David McDougle
Kevin Timmons Joins CyrusOne as CTO 
TopSavings.Net
Kevin Timmons Joins CyrusOne as CTO - Data Center Knowledge 
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datacenter
Kevin Timmons Joins CyrusOne as CTO: Growing colo specialist adds veteran of Microsoft, Yahoo teams. 

Steve Jobs Lesson to learn for Data Centers, Start with customer experience

The data center has some phenomenally smart mechanical and electrical engineers designing more efficient power and cooling systems.  DCIM is a hot topic for software to run data centers.  ZDNet has a blog post on the 100-year legacy of Steve Jobs.  One point made that is a quote from Steve Jobs is a lesson that is hard to learn.

“One of the things I’ve always found is that you’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to try to sell it. I’ve made this mistake probably more than anybody in this room and I’ve got the scar tissue to prove it, and I know that it’s the case. As we have tried to come up with a strategy and a vision for Apple, it started with ‘What incredible benefits can we give to the customer? Where can we take the customer?’ [It's] not starting with ‘Let’s sit down with the engineers and figure out what awesome technology we have and how are we going to market that?’”

Almost everyone does what Steve says not to do.

‘Let’s sit down with the engineers and figure out what awesome technology we have and how are we going to market that?’”

The nice thing is some of my entrepreneur friends are ex-Apple including myself we embrace this approach.

One of the things I’ve always found is that you’ve got to start with the customer experience and work backwards to the technology.

We've been sharing some of our product ideas with innovative data center operators, and we are pleasantly surprised on how much they like our approach to solving the customer problem.  We actually don't even really talk about the technology.  One of the guys who I shared the solution said you guys are using the "Challenger Sale" technique.

In The Challenger Sale, Matthew Dixon and Brent Adamson show how this critical finding has turned conventional wisdom on its head. While most companies focus on building customer relationships, the best focus on pushing customers’ thinking, introducing new solutions to their problems and illuminating problems customers overlook. That is, they challenge their customers.

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Here is data that shows the challenger approach wins.

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It's kind of logical to buy solutions from those who push your performance.  How many fanatical loyal Apple fans feel like they have products that push their experience of life.  Steve Jobs was a genius who learned some hard lessons that made him better in his 40s and 50s than in his 30s.

 

Think Different in the Data Center, change the world

I just spent 2 great days in Chicago at Data Center Dynamics, Lee Tech on Tap, Touring 601 Polk with Facility Gateway, and eating lunch at the best deli in Chicago with Jim Kerrigan. On Thursday it was announced Steve Jobs had passed away, and my wife text me that she was quite sad watching the news on TV with daughter.  I wrote a brief tribute to Steve Jobs here.

Apple is a company everyone knows, yet few think of it as a 35 year old company.

1976 - High-school buddies Steven Wozniak and Steve Jobs start Apple Computer. Their first product, Apple I, built in circuit board form, debuts at "the Homebrew Computer Club" in Palo Alto, California.

I joined Apple in 1985 and stayed until 1992, working with some great people who are good friends and some of the smartest people I know to work on some innovative data center ideas.  None of us worked on data center back then, but we drifted through companies like Microsoft, Adobe, and Google working on innovative products.

The Think Different campaign is a classic.  And, one of the points made is people who are crazy enough to think they can change the world, are the ones who do.

I hadn't been to Chicago in a year, and I had hopes it would be worth the trip.

After two days, I can say it exceeded my expectations.  Why?  Because I met people who want to change the data center world, and they are passionate about doing things in a better way.  I won't name the specific list of people, because the status quo in data centers is you don't say anything that gets published unless the marketing department has given you approval.  Do you think Apple PR ever told Steve Jobs what he should say?

Can you find the innovative people?  I did in Chicago.  I am off to LV next week for an IT Asset Management Conference, and there are group of getting together there.  At the end of month I'll be in NYC, and be at Facebook's Open Compute Summit with another innovative group.  November I'll be at 7x24 Exchange in Phoenix with lots of smart innovative people.

What is going to revolutionize data centers are people doing what is in the above video.  Creating solutions that change how data centers work.