ZDNET has a post on people skill in IT.
If you work in IT, you're in the people and influence business
By John Hazard | May 16, 2011, 2:30am PDT
The prevailing view is that IT is a business where abilities matter more than presentation skills or personal interactions. Wrong.
Your aptitude should speak for itself. You shouldn’t have to dress a certain part or act a certain way to get a job done or advance your career. Your performance should speak for itself and people should trust you to do the job.
That is a prevalent thought in information technology, a business where the promise was that nerds could excel and science geeks could thrive on their abilities not their presentation skills or personal interactions.
Wrong, says Don Crawley. IT is very much a people business and successful IT pros rely on their ability to present themselves and influence those around them as much as any technical skill.
Don Crawley has a book on this subject. I don’t know anything about the book, but I like there are more people understanding the people issues in IT.