Reality of Nest exposed by Consumer Reports, Nest in Operations has issues

GigaOm’s Stacey Higginbotham posted on Consumer Reports issues with the Nest.

In the “never mind” category, Consumer Reports tosses the Nest thermostat and Nest Protect under a bus because of customer complaints about the heating turning off after updates and a lack of sensors on the Protect.

My Mom has a nest and my sister provides tech support.  I think the Nest has wasted more time than energy it every saved.  What kind of problems does a Nest have check out this tweet by Mark Lucovsky.

, thx for buying . Any chance you can "unbrick" my 3 nest thermostats? 2 dead in NYC, 1 dead in SF. == don't autobrick T's

Here is what Consumer Reports says.

Never mind

Nest Learning Thermostat, $250
Programming a thermostat can be a pain, so one that programs itself and adapts to your schedule sounds great. And you can ­remotely change the Nest’s setting using its app if your routine changes. But the initial setup wasn’t as intuitive as other digital or smart thermostats we tested. The Nest thermostat is also connected online via Wi-Fi, so it automatically updates its software. But there’s the rub: User reviews have complained of Nests shutting down the heating system ­after updates, with a few ­reports of frozen and burst pipes as a result.